To confirm your booking, you must pay in advance the total cost of the excursion, activity or service contracted with Viajes Exploring Cantabria. If you wish to cancel your reservation afterward, the following cancellation policy will apply:
- If you cancel at least 7 day (s) before the scheduled departure, no cancellation fee will apply.
- If you cancel between 3 and 6 day (s) before the scheduled departure, there is a 50 percent cancellation fee.
- If you cancel 2 day (s) before the scheduled departure, there is a cancellation fee of 100 percent.
To cancel your reservation and request a refund of the corresponding amount, we kindly ask you to notify us in writing. Telephone notifications will lack value as long as they are not supported by an email confirming the cancellation of the service / tour by us.
This is a general cancellation policy, however, Exploring Cantabria reserves the right to have other cancellation policies different and adjusted to other specific proposals. In any case, the client will be informed in writing if the reservation made has a different policy than the one published here.
If the client books through another agent, the cancellation policy of the intermediation company will prevail.